Customer Service - Policy & Agreement
Effective Date: April 21, 2009
Table of Contents
PART ONE – TERMS FOR ALL SITE USERS
- Payment Methods
- Shipping Methods
- Processing Time
- Shortages & Damages
- Sales Tax
- Duty Tax
- Combo Specials
- Promo Codes
- Product Information
- Product Revisions
- Colors
- Comments & Reviews
- Security
- Privacy
PART TWO – TERMS FOR USERS MAKING PURCHASES
- Pricing & Availability
- Out-of-Stock Items; Backorders
- Payment; Credit for Refunds & Pricing
- Return & Exchanges
- Warranties; All product sold "AS-IS" or "With All Faults"
PART ONE – TERMS FOR ALL SITE USERS
Payment Methods
- Visa
- MasterCard
- American Express
- Discover Card
- PayPal
- No Purchase Orders, Fax or C.O.D. orders please.
Shipping Methods
- UPS Ground - 5 to 7 business days + 24-48 hours to process the order
- USPS (U.S. Postal Service) Priority - 1 to 4 business days + 24-48 hours to process the order
- USPS (U.S. Postal Service) - APO/FPO orders welcome! Delivery will take approximately 2 to 6 weeks + 24-48 hours to process the order.
- FedEx
- Store Pickup
- Silverbowflyshop.com does not process orders during weekends.
- No deliveries will be made on Saturday or Sunday except Store Pickups
- All orders shipped within Washington will be charged state sales tax.
- All PayPal orders will not be shipped until payment has been received in full.
Processing Time
You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Silver Bow Fly Shop does not guarantee same day-shipping. Orders are not processed on weekends and holidays.
Shortages & Damages
All claims for error and/or damages must be made within 5 working days of receipt date. Inspect merchandise prior to use. Do not use merchandise until inspected by shipping carrier. Please keep all shipping cartons and all packing materials for carrier inspection. Silverbowflyshop.com cannot initiate any claims with the carrier.
Sales Tax
Sales tax is only required for orders shipping to destinations where we have or may have nexus for state tax purpuses under applicable laws. Therefore all orders shipping to Washington will be charged appropriate sales tax.
Gift Cards - No sales tax is charged when buying gift cards. The appropriate sales tax will be charged on the purchase when the gift card is used.
Duty Tax
International tariffs, duties, brokerage fees, and taxes are the responsibility of the recipient.
Combo Specials
Combo Specials are offered by Silverbowflyshop.com as a way of purchasing two items together at a discounted price.
* Please note that an item advertised as "Free" in a combo special may still incur a shipping charge.
Promo Codes
Silverbowflyshop.com will sometimes furnish an alphanumeric code that can be used for promotions on our web site. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the Silverbowflyshop.com web site or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts , free gifts or complimentary Rush Order processing. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.
Product Information
Silverbowflyshop.com attempts to be as accurate as possible in describing its products. We do not warrant that product descriptions or other content of this Site are accurate, complete, reliable, current, or error-free. Unless otherwise stated, the prices displayed at the Site are quoted in U.S. Dollars.
Product Revisions
Items maybe updated by the manufacture at anytime. Item picture(s) may not reflect these updated changes.
Colors
We have made every effort to display, as accurately as possible, the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Comments & Reviews
All comments and reviews will be screened prior to posting so please avoid including any personal information or inappropriate language.
Security
Our current Security & Privacy Policy is incorporated herein by reference and made part of this Agreement.
Privacy
We consider the privacy of our users to be cardinal, and we have developed a privacy policy to protect and inform our users ("Privacy Policy"). Our current Security & Privacy Policy is incorporated herein by reference and made part of this Agreement.
PART TWO – TERMS FOR USERS MAKING PURCHASES
Part Two applies in addition to Part One if you purchase a product or service through the Site.
These terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Silverbowflyshop.com .
Pricing & Availability
All prices are shown in U.S. dollars; taxes, shipping and handling charges are additional. All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order and to discontinue products without notice, even if you have already placed your order. All prices are subject to change without notice and you agree that taxes may be adjusted from the amount shown on the billing screens. Several factors may cause this, such as variances between processor programs and changes in tax rates.
Out-of-Stock Items; Backorders
If a item is backordered and is no longer available, we will cancel the item from your order and notify you, usually via e-mail. If you have items on backorder that you would like to cancel, please contact us.
Payment; Credit for Refunds & Pricing
Only valid credit cards or other payment method acceptable to us may be used and all refunds will be credited to the same card or, in our discretion, other method. By submitting your order, you represent and warrant that you are authorized to use the designated card or method and authorize us to charge your order (including taxes, shipping, handling and any amounts described on the Site) to that card or other method.
Return & Exchanges
Our current Return Policy is incorporated herein by reference and made part of this Agreement.
If you believe a product is defective, contact us
Warranties; All product sold "AS-IS" or "With All Faults"
SILVERBOWFLYSHOP.COM IS A RETAIL STORE. PRODUCTS SOLD BY SILVERBOWFLYSHOP.COM ARE NOT MANUFACTURED BY SILVERBOWFLYSHOP.COM . THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT).
No warranty whatsoever will be valid if the defect was caused by customers abuse, negligence, or mishandling.
All merchandise sold by Silverbowflyshop.com is only subject to manufacturers warranty and conditions, if any, and is subject to submission to the manufacturer for inspection and approval for repair or replacement of merchandise.
Customer, however, will be responsible for all shipping and handling fees. No labor or inconvenience may be included in any warranty claims.
It is the customer's responsibility to retain any and all invoices for their record and warranty claims.